Customer Experience Mystery Shopper Structured Data Technology 
Comm100
AUGUST 21, 2018
A Pelorus research survey found that 74% of contact center managers felt that improved customer service agent technology can decrease error rates and improve the customer experience. Customer Service KPIs for Agents and Bots. As a result, be prepared to see your live chat agents’ average handle time go up.
Comm100
AUGUST 21, 2018
A Pelorus research survey found that 74% of contact center managers felt that improved customer service agent technology can decrease error rates and improve the customer experience. Customer Service KPIs for Agents and Bots. As a result, be prepared to see your live chat agents’ average handle time go up.
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