Intercom

APRIL 6, 2023

Fintech has become a major force in the finance industry. And the cherry on top – anyone can easily manage their finances through mobile apps and online platforms without waiting in line in a busy bank branch. Fintech companies must be able to provide customers with prompt and efficient answers and services to win their business.

Customer Service 59

Customer Service Finance Omnichannel Innovation 59

Lumoa

MAY 21, 2018

As you see, in most companies, marketing takes care of customer experience as a whole. Luckily top management and CEO now understand more often that customer experience is rather a necessity than a cost. However, the back-office functions, like HR or Finance are involved into CX very seldom. That's fair.

Customer Experience 130

Customer Experience Invoicing Finance Net Promoter Score 130

Lumoa

MAY 21, 2018

Luckily also the top management and the CEO now understand more often that customer experience is rather a necessity than a cost. However, the back-office functions, like HR or Finance are very seldom involved in CX. source ) No wonder, customer experience is the engine of growth in 2018. That's fair.

Customer Experience 64

Customer Experience Invoicing Finance Net Promoter Score 64