The most important customer service skills for 2021
Zendesk
APRIL 26, 2021
With tools like Slack and Zoom within their workspace, agents can seamlessly collaborate inside and outside the CX organization, whether they’re in the office or working from a beach in Hawaii. Customers expect agents to know the business’s product, service offerings, and policies well. Product knowledge. Data centricity.
98 
Let's personalize your content