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These 5 Customer Experience Stories Will Melt Your Heart

Fonolo

AUGUST 3, 2017

She had already suffered two strokes and her computer was the only way for her to communicate with her daughter and son-in-law who lived in Hawaii. Whitepaper: The Contact Center Playbook for Improving Customer Satisfaction. Making the Most of Customer Feedback. Know What Makes Customers Tick.

Customer Experience 83
Customer Experience Hospitality Hospitality Contact Center 83
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The most important customer service skills for 2021

Zendesk

APRIL 26, 2021

With tools like Slack and Zoom within their workspace, agents can seamlessly collaborate inside and outside the CX organization, whether they’re in the office or working from a beach in Hawaii. Customers expect agents to know the business’s product, service offerings, and policies well. Product knowledge. Data centricity.

Customer Service 98
Customer Service Customer Expectations AI Social Media 98
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