Fonolo
FEBRUARY 7, 2023
A commitment to care for your personal well-being is above and beyond the customer service you might usually expect from a financial institution. But for almost 100 years, Hawaii State Federal Credit Union has been guided by this founding principal as they do business with – and care for – their 120,000 members.
Steven Van Belleghem
OCTOBER 5, 2022
Research by the University of Sydney, University of Florida, and Rutgers University uncovered that serendipity and seemingly random discoveries can play a huge role in customer satisfaction. Tesla, of course, is one of the Kings in CX, and this shows again how focused they are on what their customers really need.
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Fonolo
AUGUST 3, 2017
She had already suffered two strokes and her computer was the only way for her to communicate with her daughter and son-in-law who lived in Hawaii. Whitepaper: The Contact Center Playbook for Improving Customer Satisfaction. Making the Most of Customer Feedback. What’s Inside: What is CSat, NPS, and CES.
Beyond Philosophy
FEBRUARY 15, 2021
received her doctorate in marketing and behavioral science at Stanford University, taught at the University of Hawaii, and worked at Apple as a data scientist. Cheatham and her tool kit came into play with customer satisfaction measurement. Customers rated customer satisfaction metrics on a 5-point scale.
Zendesk
APRIL 26, 2021
With tools like Slack and Zoom within their workspace, agents can seamlessly collaborate inside and outside the CX organization, whether they’re in the office or working from a beach in Hawaii. Customers expect agents to know the business’s product, service offerings, and policies well. Product knowledge.
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