Steven Van Belleghem

OCTOBER 5, 2022

Trust is free but highly valuable to deliver the best CX. If I tell you that CX should never be “one-size-fits-all” you’ll probably first think about highly expensive AI personalization or something of the kind. One of my favorite “CX in times of Covid stories” comes from Delhaize. 3. Make exceptions for those who need it.

CX 104

CX Customer Satisfaction AI Customer Experience 104

Beyond Philosophy

FEBRUARY 15, 2021

received her doctorate in marketing and behavioral science at Stanford University, taught at the University of Hawaii, and worked at Apple as a data scientist. Cheatham and her tool kit came into play with customer satisfaction measurement. Customers rated customer satisfaction metrics on a 5-point scale.

Finance 88

Finance Customer Satisfaction Start-ups Customer Experience 88

Zendesk

APRIL 26, 2021

In fact, nearly half of customers want to interact with an empathetic customer service representative. “In 2021, we will see customers expecting companies to continue to be more empathic and flexible than they’ve been in the past.” ” Ben Motteram, Principal and CX Expert. Product knowledge.

Customer Service 98

Customer Service Customer Expectations AI Social Media 98