CX Accelerator

MAY 16, 2018

Apparently I’d live eight years longer if I moved to Hawaii? Cheers to 10 more years of learning together on the path to CX wizardry! Home To CX Accelerator Blog Considering the average life expectancy of a white bloke in the state of Tennessee is only 73.94 years, this is a really long time. And there it is!

CX 203

CX Start-ups Gaming Education 203

Beyond Philosophy

FEBRUARY 6, 2021

got her doctorate at Stanford University, and after a stint at the University of Hawaii and then Apple, she now works in Silicon Valley at a social media giant. appeared first on CX Consulting. Anne Wilson, Ph.D., earned her doctorate at Harvard Business School, and now works in behavioral finance for a national investment firm.

Social Media 193

Social Media Finance Management Consulting Customer Experience 193

Steven Van Belleghem

OCTOBER 5, 2022

Trust is free but highly valuable to deliver the best CX. If I tell you that CX should never be “one-size-fits-all” you’ll probably first think about highly expensive AI personalization or something of the kind. One of my favorite “CX in times of Covid stories” comes from Delhaize. 3. Make exceptions for those who need it.

CX 104

CX Customer Satisfaction AI Customer Experience 104

Customer Bliss

NOVEMBER 26, 2019

CX #MakeMomProud #business #DailyDose #customerexperience #CCO #customer #businessleadership #WisdomWednesday. MakeMomProud #CX #CustExp Click To Tweet. ” Initially established in a hospital in Hawaii , this process was created to give emotional support to patients and family members suffering through life altering situations.

Hospitality 101

Hospitality Hospitality Healthcare Start-ups 101

Beyond Philosophy

FEBRUARY 15, 2021

received her doctorate in marketing and behavioral science at Stanford University, taught at the University of Hawaii, and worked at Apple as a data scientist. appeared first on CX Consulting. She now works in behavioral finance. Lauren Cheatham, Ph.D., Now Cheatham works at a large tech firm.

Finance 89

Finance Customer Satisfaction Start-ups Customer Experience 89

Zendesk

APRIL 26, 2021

” Ben Motteram, Principal and CX Expert. With tools like Slack and Zoom within their workspace, agents can seamlessly collaborate inside and outside the CX organization, whether they’re in the office or working from a beach in Hawaii. Product knowledge. Data centricity. Agile support reps embrace change.

Customer Service 98

Customer Service Customer Expectations AI Social Media 98