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Is This One of the Most Important New Jobs in Business Today?

Beyond Philosophy

FEBRUARY 6, 2021

got her doctorate at Stanford University, and after a stint at the University of Hawaii and then Apple, she now works in Silicon Valley at a social media giant. appeared first on CX Consulting. Anne Wilson, Ph.D., Lauren Cheatham, Ph.D., How can we help?

Social Media 193
Social Media Finance Management Consulting Customer Experience 193
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The most important customer service skills for 2021

Zendesk

APRIL 26, 2021

” Ben Motteram, Principal and CX Expert. With tools like Slack and Zoom within their workspace, agents can seamlessly collaborate inside and outside the CX organization, whether they’re in the office or working from a beach in Hawaii. Experience interacting with customers over social media channels.

Customer Service 98
Customer Service Customer Expectations AI Social Media 98
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