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Ten Years, Ten Lessons: Memoir of a CX Neophyte

CX Accelerator

Apparently I’d live eight years longer if I moved to Hawaii? Year Two – “Have the laser focus of an Olympic athlete” – Marshall Martin It did not take long to understand that knowledge is power, especially in a customer service role. Cheers to 10 more years of learning together on the path to CX wizardry! And there it is!

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The most important customer service skills for 2021

Zendesk

The impacts of COVID-19 changed customer service for good. Customers are online more than ever, with customer service taking center stage. While the importance of good customer service isn’t under question, the skills support teams need to make it happen often is. Customer service skills.