Remove Customer Service Remove CX Remove Hawaii Remove Start-ups
article thumbnail

Ten Years, Ten Lessons: Memoir of a CX Neophyte

CX Accelerator

Apparently I’d live eight years longer if I moved to Hawaii? Year One - Beware of candle warmers… I’ll be the first to admit that my tenure here got off to a bit of a rough start. Thinking it would be like playing with Play-Doh, I picked it up and attempted to extract a sample, sending burning hot wax directly into my lap.

CX 203
article thumbnail

The most important customer service skills for 2021

Zendesk

The impacts of COVID-19 changed customer service for good. What started as a global health crisis became the accelerant in our transition to a truly digital-first world. Customers are online more than ever, with customer service taking center stage. Customer service skills. Collaboration.