10 ways to keep delighting your customers when your budgets are under pressure
Steven Van Belleghem
OCTOBER 5, 2022
Trust is free but highly valuable to deliver the best CX. If I tell you that CX should never be “one-size-fits-all” you’ll probably first think about highly expensive AI personalization or something of the kind. One of my favorite “CX in times of Covid stories” comes from Delhaize. But it does not need to be.
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