Steven Van Belleghem

OCTOBER 5, 2022

If I tell you that CX should never be “one-size-fits-all” you’ll probably first think about highly expensive AI personalization or something of the kind. Trust is free but highly valuable to deliver the best CX. 3. Make exceptions for those who need it. But it does not need to be.

CX 104

CX Customer Satisfaction AI Customer Experience 104

Ameyo Callversations

AUGUST 16, 2022

From two-click payments to AI-powered recommendation engines, commerce companies have been on the front in enhancing upselling and cross-selling opportunities based on users’ intent and past behavior. Most businesses can’t do this over Facebook Messenger or even Instagram. Outperform your Competition.

B2C 52

B2C Sales Innovation B2B 52

Steven Van Belleghem

DECEMBER 10, 2018

Hopper might see that a customer is looking at flights to Hawaii. But if flights to Hawaii are looking pricey, it might recommend Miami instead, to help meet that customer’s need at a better price. Just like public companies are being asked to be transparent in their financials, soon the world will ask the same for transparency in AI.

Customer Experience 52

Customer Experience Start-ups B2C Touchpoint 52

Zendesk

APRIL 26, 2021

Using AI as a partner. With tools like Slack and Zoom within their workspace, agents can seamlessly collaborate inside and outside the CX organization, whether they’re in the office or working from a beach in Hawaii. Using AI as a partner. With AI-powered translation tools like Unbabel, teams can serve customers in any language.

Customer Service 98

Customer Service Customer Expectations AI Social Media 98