Ameyo Callversations

AUGUST 16, 2022

As the future of Whatsapp for businesses (both B2B & B2C) has been promising, companies are investing their time in this platform to share catalogs and order bookings for customers. Companies focus more on delighting customers than acquiring them as delighted customers are more likely to re-buy from brands and become loyal.

B2C 52

B2C Sales Innovation B2B 52

Steven Van Belleghem

DECEMBER 10, 2018

The quality of the ‘human touch’ in customer service will fundamentally increase because more data will be available for the front line staff. Share information about an upcoming event adds value to a customer, and it is easier than using bots to solve complex customer service issues. 3 Predictive commerce.

Customer Experience 52

Customer Experience Start-ups B2C Touchpoint 52

Zendesk

APRIL 26, 2021

The impacts of COVID-19 changed customer service for good. Customers are online more than ever, with customer service taking center stage. While the importance of good customer service isn’t under question, the skills support teams need to make it happen often is. Customer service skills.

Customer Service 98

Customer Service Customer Expectations AI Social Media 98