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10 predictions for customer experience in 2019

Steven Van Belleghem

DECEMBER 10, 2018

Hopper might see that a customer is looking at flights to Hawaii. But if flights to Hawaii are looking pricey, it might recommend Miami instead, to help meet that customer’s need at a better price. The new offline digital platforms will change the core of the customer relationship. #6 Enjoy 2019!

Customer Experience 52
Customer Experience Start-ups B2C Touchpoint 52
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The most important customer service skills for 2021

Zendesk

APRIL 26, 2021

Relationship building. Understanding customer needs. Using AI as a partner. Customer service software skills. While agents interact with customers directly, the company has to provide tools to equip its customer support team to do their job well. Relationship building. Using AI as a partner.

Customer Service 98
Customer Service Customer Expectations AI Social Media 98
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