10 ways to keep delighting your customers when your budgets are under pressure
Steven Van Belleghem
OCTOBER 5, 2022
If I tell you that CX should never be “one-size-fits-all” you’ll probably first think about highly expensive AI personalization or something of the kind. When the pandemic hit us, they tried to improve the customer experience by making shopping a lot safer for those who needed that the most. 3. Make exceptions for those who need it.
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