Beyond Philosophy

FEBRUARY 6, 2021

got her doctorate at Stanford University, and after a stint at the University of Hawaii and then Apple, she now works in Silicon Valley at a social media giant. Both scientists have been charged with applying what they know about the behavioral sciences to guide both internal decision making, and external customer decision making.

Social Media 193

Social Media Finance Management Consulting Customer Experience 193

CX Accelerator

MAY 16, 2018

Apparently I’d live eight years longer if I moved to Hawaii? I’ve had an insatiable hunger ever since to learn everything I can about Customer Experience and to give knowledge back to the community. Van Customer Experience (and so much of life) is dependent on the perceptions of other people. And there it is!

CX 203

CX Start-ups Gaming Education 203

Steven Van Belleghem

OCTOBER 5, 2022

Speed is of the essence in customer experience. If a company is highly hierarchical and controlling, employees will often be blocked from delivering a great customer experience. Trust is free but highly valuable to deliver the best CX. One of my favorite “CX in times of Covid stories” comes from Delhaize.

CX 104

CX Customer Satisfaction AI Customer Experience 104

Customer Bliss

NOVEMBER 26, 2019

Treat your customers as you would treat your mother. CX #MakeMomProud #business #DailyDose #customerexperience #CCO #customer #businessleadership #WisdomWednesday. MakeMomProud #CX #CustExp Click To Tweet. Each one of the chapters of “Would You Do That To Your Mother?” Start with employees.

Hospitality 101

Hospitality Hospitality Healthcare Start-ups 101

Beyond Philosophy

FEBRUARY 15, 2021

received her doctorate in marketing and behavioral science at Stanford University, taught at the University of Hawaii, and worked at Apple as a data scientist. We have the same problem in Customer Experience. appeared first on CX Consulting. She now works in behavioral finance. Lauren Cheatham, Ph.D.,

Finance 88

Finance Customer Satisfaction Start-ups Customer Experience 88

Zendesk

APRIL 26, 2021

Customers are online more than ever, with customer service taking center stage. Half of customers say customer experience is more important to them now compared to a year ago, according to our research , and 77 percent report being more loyal to a company that offers a positive customer experience if they have an issue.

Customer Service 98

Customer Service Customer Expectations AI Social Media 98