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Is This One of the Most Important Jobs in Business Today?

Beyond Philosophy

received her doctorate in marketing and behavioral science at Stanford University, taught at the University of Hawaii, and worked at Apple as a data scientist. Cheatham and her tool kit came into play with customer satisfaction measurement. Customers rated customer satisfaction metrics on a 5-point scale.

Finance 88
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The most important customer service skills for 2021

Zendesk

The impacts of COVID-19 changed customer service for good. What started as a global health crisis became the accelerant in our transition to a truly digital-first world. Customers are online more than ever, with customer service taking center stage. ” Ben Motteram, Principal and CX Expert. Product knowledge.