Fonolo

FEBRUARY 7, 2023

A commitment to care for your personal well-being is above and beyond the customer service you might usually expect from a financial institution. But for almost 100 years, Hawaii State Federal Credit Union has been guided by this founding principal as they do business with – and care for – their 120,000 members.

Customer Service 140

Customer Service Innovation Customer Satisfaction Technology 140

Fonolo

AUGUST 3, 2017

Here are 5 tear-jerking customer experience stories for you to enjoy. It’s not uncommon for airlines to be the focus of criticism: delayed flights, poor customer service, costly airfares, etc. Whitepaper: The Contact Center Playbook for Improving Customer Satisfaction. Making the Most of Customer Feedback.

Customer Experience 83

Customer Experience Hospitality Hospitality Contact Center 83

Steven Van Belleghem

OCTOBER 5, 2022

Speed is of the essence in customer experience. If a company is highly hierarchical and controlling, employees will often be blocked from delivering a great customer experience. When the pandemic hit us, they tried to improve the customer experience by making shopping a lot safer for those who needed that the most.

CX 104

CX Customer Satisfaction AI Customer Experience 104

Beyond Philosophy

FEBRUARY 15, 2021

received her doctorate in marketing and behavioral science at Stanford University, taught at the University of Hawaii, and worked at Apple as a data scientist. We have the same problem in Customer Experience. Cheatham and her tool kit came into play with customer satisfaction measurement. Lauren Cheatham, Ph.D.,

Finance 88

Finance Customer Satisfaction Start-ups Customer Experience 88

Zendesk

APRIL 26, 2021

Customers are online more than ever, with customer service taking center stage. Half of customers say customer experience is more important to them now compared to a year ago, according to our research , and 77 percent report being more loyal to a company that offers a positive customer experience if they have an issue.

Customer Service 98

Customer Service Customer Expectations AI Social Media 98