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Hawaii State FCU Improves Customer Service with Voice Call-Backs 

Fonolo

FEBRUARY 7, 2023

A commitment to care for your personal well-being is above and beyond the customer service you might usually expect from a financial institution. But for almost 100 years, Hawaii State Federal Credit Union has been guided by this founding principal as they do business with – and care for – their 120,000 members.

Customer Service 140
Customer Service Innovation Customer Satisfaction Technology 140
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The most important customer service skills for 2021

Zendesk

APRIL 26, 2021

With tools like Slack and Zoom within their workspace, agents can seamlessly collaborate inside and outside the CX organization, whether they’re in the office or working from a beach in Hawaii. Customers expect agents to know the business’s product, service offerings, and policies well. Product knowledge. Using AI as a partner.

Customer Service 98
Customer Service Customer Expectations AI Social Media 98
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