7 Survey mistakes that you must avoid
SurveySensum
DECEMBER 8, 2021
Aileen Day , CX Thought Leader and Owner of the Value-Driven Brand, shares a great example of sending an NPS survey just after the purchase of the product. She says, “I’d add surveying at seemingly inappropriate points in the CX journey e.g Double-barreled questions. is a double-barreled question.
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