Sprinklr

SEPTEMBER 9, 2021

Many modern brands recognize the importance of capturing customer feedback from social media and other digital channels, but, at the same time, their social listening strategies still fall short of their potential. Improve your customers’ experiences. What are the goals for your social listening tool?

Social Listening 110

Social Listening AI Social Media CXM 110

Sprinklr

SEPTEMBER 16, 2021

How does social monitoring and social listening help protect your brand? Social monitoring and social listening are important processes to protect your brand’s health and reputation. Brand monitoring marries social monitoring with social listening to gather deeper insights on your brand mentions.

Social Listening 87

Social Listening Social Media CXM AI 87

Sprinklr

JULY 29, 2021

Customer reaction to new releases: Monitor new product releases and learn which attributes are liked and disliked. Unified customer view across channels : Centralize customer feedback and data across channels, including offline data from brand surveys. Get the Product Insights Playbook. Here are 19 use cases.

CXM 111

CXM Manufacturing Social Media Social Listening 111