Callminer

AUGUST 6, 2019

New analytics tools also help businesses data-mine social media for signs of potential customer issues before phones start ringing. In any role, people need to receive feedback about how they’re doing and where they could improve. It’s no different when it comes to delivering on the customer experience.

Contact Center 140

Contact Center VOC Social Media AI 140

Intercom

MAY 31, 2022

How to bake in a process and culture of customer feedback. Scalable customer feedback approaches. How to identify your customer advocates and become their biggest supporters. How to bake in a process and culture of customer feedback. We’re major advocates for collecting real-time data.

Net Promoter Score 105

Net Promoter Score Customer Feedback Construction Data Mining 105

CX Journey

JULY 25, 2014

Me : Neighbor : Oh, no, you don’t do that NPS bull$**t, do you? I smile, explaining that yes, in fact, designing, deploying, and analyzing Net Promoter Score and customer satisfaction survey programs is indeed part of what I do. “ customer experience employee experience Net Promoter Score voice of customer'

VOC 61

VOC Net Promoter Score CX NPS 61