PeopleMetrics

OCTOBER 29, 2019

Survey answers should elicit information that you specifically need from the customer without confusing them. Avoid asking the customer a double-barreled question that covers two things at once, such as: “Please tell us about your experience when you checked in and visited our restaurant.”. Conclusion.

VOC 61

VOC Double-Barreled Question CEM B2C 61

InteractionMetrics

MAY 28, 2019

Qualtrics, the dominant survey software platform defines Customer Listening as, “a term that describes your customer’s feedback about their experiences”. That definition (while prevalent among customer feedback discourse) omits the crux of what Customer Listening is. Customer Listening: A Better Definition.

Mystery Shopping 40

Mystery Shopping Double-Barreled Question Unstructured Data Non-Profits 40

SurveySensum

JULY 12, 2023

What if the next customer doesn’t put the code to check and exits the store dissatisfied? With customer feedback retail surveys. Customers go through various interactions during their shopping journey. Not Being Clear Enough Too Many Or Too Little Questions? This is where intervention is required.

Double-Barreled Question 52

Double-Barreled Question Retail Customer Feedback Net Promoter Score 52

SurveySensum

JULY 12, 2023

What if the next customer doesn’t put the code to check and exits the store dissatisfied? With customer feedback retail surveys. Customers go through various interactions during their shopping journey. Not Being Clear Enough Too Many Or Too Little Questions? This is where intervention is required.

Double-Barreled Question 52

Double-Barreled Question Retail Customer Feedback Net Promoter Score 52