InteractionMetrics

JULY 22, 2019

In the United States, healthcare is a $3.5 Modern companies should streamline their customer feedback and link customer information to their surveys. For measuring customer service inquiries, such as setting up with a new doctor, or finding out about an elective procedure, mystery shopping is helpful.

Mystery Shopping 40

Mystery Shopping Hospitality Hospitality Healthcare 40

InteractionMetrics

JULY 22, 2019

In the United States, healthcare is a $3.5 Modern companies should streamline their customer feedback and link customer information to their surveys. For measuring customer service inquiries, such as setting up with a new doctor, or finding out about an elective procedure, mystery shopping is helpful.

Mystery Shopping 40

Mystery Shopping Hospitality Hospitality Healthcare 40

SurveySensum

JULY 14, 2020

After holding multiple global leadership roles within the top Customer Research organizations, Nick Lygo-Baker founded Paradigm CX Ltd. in 2018 where his passion for delivering CX strategies for organizations was seeded in Mystery Shopping and Customer Satisfaction research.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132