Surveying Your Customers for NPS or Feedback? Consider these critical questions to ask a prospective vendor.
Waypoint Group
APRIL 13, 2022
You’ve invited a supplier to demo what is supposed to be the latest and greatest Customer Feedback or NPS software… What questions should you ask? And/Or, is the vendor talking about business outcomes such as retention rate, engagement rate, and customer relationships? Is there an additional cost?
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