Lumoa

APRIL 28, 2024

But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? That’s where customer experience platforms come in. They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

ECXO

APRIL 10, 2024

Similarly, in customer experience, a customer can behave both as an individual “particle” and as part of a collective “wave” As individual “particles”, customers have unique, personal experiences with a business. Coherence: In quantum physics.

CX 111

CX Customer Experience Social Media Sentiment Analysis 111

SurveySensum

SEPTEMBER 25, 2023

Businesses of all sizes are using videos to reach their target audience, build relationships with customers, and drive sales. The answer is simple: listen to your customers. Customer feedback is the key to creating video content that resonates with your audience and achieves your marketing goals.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52

Lumoa

MARCH 12, 2023

Ask most business leaders and they’ll tell you customer experience (CX) is essential. Everyone and their mother knows that keeping your customers happy and investing in the relationship they have with your business will help you grow. But customer feedback and insights are often the least accessible information in a business.

Customer Experience 83

Customer Experience Customer Journey Map Sentiment Analysis NPS 83

SurveySensum

SEPTEMBER 19, 2022

Take for instance, in a retail store like IKEA, customers will find it difficult to locate products. The voice of the customer can expose such intricate shortcomings in customer service that normal customer feedback systems may not provide. Voice of the customer – Visualization of data. Request a Demo.

VOC 52

VOC Social Media Voice of the Customer Sentiment Analysis 52

CSAT.AI

MARCH 13, 2023

It’s important though to listen to customer feedback in order to better understand what content works best for your consumer base. Ensure you’re making agile decisions on how you use these platforms to connect with your customers. Snapchat, TikTok ( if it still exist s) and Instagram are also better bets.

Social Media 91

Social Media Sentiment Analysis AI Customer Feedback 91