Remove Customer Feedback Remove Social Listening Remove Sports Remove Technology
article thumbnail

6 New Year’s Resolutions to Improve CX in 2022

Aquire

At the very least, customer support automation helps take the burden of repetitive tasks off agents’ shoulders and enable them to focus on more complex problems. In our personal lives, that could be learning a new language, playing a sport, or making origami frogs (true story). For example, do you practice social listening?

CX 98
article thumbnail

Customer Perception: The Complete Guide

Fonolo

These are typically generational trends caused by new technology or information about a product. Why is Customer Perception Important? Businesses care about customer perception because it directly impacts their bottom line. And things like sponsoring sporting events form associations in consumers’ minds.