CX Journey

MARCH 21, 2018

I thought I'd capture some of the items that you should be sure to include in your CX budget. CX Initiatives There are various initiatives along your journey that you'll want to be sure to factor into your budget, including: Survey design and associated costs (not technology): these might be allocated under 3.

CX 108

CX VOE Customer Journey Map Text Analytics 108

CX Journey

JULY 10, 2014

Using tools like customer journey maps, customer feedback maps, and a general data architecture/map can help to bring it all into focus. Challenges I might make this sound simple and simplistic. I know it''s not. It''s also important to conduct the proper analysis to uncover the desired outcomes.

Unstructured Data 71

Unstructured Data Customer Experience VOE Data Mining 71

SurveySensum

JULY 14, 2020

With almost 30 years in the customer experience domain, Annette Franz, CCXP is the Founder and CEO of CX Journey Inc. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant. LinkedIn : [link] /. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132