Bill Quiseng

NOVEMBER 1, 2023

Many CX professionals have advocated CX as strategies that explain customer journey mapping, the Peak End Rule, or innovative speed technologies among others. We remember our favorite sports leagues like the NFL, NBA, MLB, and NHL. You may have been happy because your customers felt satisfied with their experience.

CX 97

CX CXM Customer Journey Map Sports 97

Experience Investigators

MARCH 5, 2024

And busting up those silos and removing those hurdles is better for employees AND customers!) Employee turnover often hurts CX metrics including Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT) — as well as the organization’s bottom line.

Customer Experience 94

Customer Experience Net Promoter Score Customer Journey Map CX 94

ClearAction

DECEMBER 16, 2017

What is Customer Experience Collaboration? Imagine your company as a sports team, such as volleyball, soccer, hockey or football: do you truly pull together, have one another’s backs, share opportunities and show your opponents and fans you’re a well-oiled machine? Regardless of your awesome VoC, CRM, UX, DX, CS, NPS, etc.,

Customer Experience 89

Customer Experience Sports Non-Profits Gaming 89

Totango

AUGUST 11, 2022

You can set up your customer success platform to trigger feedback surveys like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), or Customer Effort Score (CES) surveys. Loyalty programs show customers you appreciate their business, while referral programs let them know you value their support.

Net Promoter Score 106

Net Promoter Score Social Media Customer Journey Map Customer Relationship 106

Experience Investigators

JULY 6, 2021

The charter is a brief document to align the vision, purpose, responsibilities and roles for achieving customer experience success. Operational data , like product return rates, customer wait times, and even employee retention rates. Future-focused strategic initiatives requiring customer journey improvements or changes.

CX 130

CX Net Promoter Score Government NPS 130

ClearAction

JANUARY 6, 2021

Different customers have different expectations, so avoid “boiling the ocean” by focusing on getting it right with those customers who you depend upon most for near-term growth. Naturally, you want to be the market share leader with your core-growth customers. 7) Start focusing on customers’ objectives.

Customer Experience 77

Customer Experience Net Promoter Score VOC Key Driver Analysis 77