CommBox

MARCH 2, 2022

But customer service isn’t just about answering questions from emails and phone calls. Your team can execute customer engagement strategies such as running loyalty programs, special promo offers, and more to keep them coming back for more. Customer © Rawpixelimages | Dreamstime.com.

Customer Service 98

Customer Service Social Listening Customer Journey Map Omnichannel 98

Lumoa

APRIL 28, 2024

At the same time, your customers expect to get the same level of support , no matter if they reach out on Facebook or via email. Customer experience platforms make it possible to manage all the customer data in one platform and reach out to them when they need it. Which Platform Fits Your Needs?

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Zendesk

OCTOBER 20, 2023

A customer persona includes: Demographics Personal information Needs and pain points Personal goals and motivations Preferred communication channels Before diving into your customer persona, consider data and analytics from your current customers, review prior feedback and surveys, and interview current customer service agents as a starting point.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Zendesk

OCTOBER 18, 2022

Follow up with your customers. Exceed customer expectations. Utilize social media. Develop a customer community. Learn what your customers value. You can also send customers a survey asking them to rate their level of satisfaction with the product they purchased. Compile data from customer analytics.

Social Media 98

Social Media Social Listening Customer Journey Map CX 98