Customer Loyalty, Customer Relationship, Customer Relationship Management and Customer Service Sales

Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

Intercom

JULY 25, 2022

In fact, 88% of executives agree that customer engagement has a significant impact on their organization’s bottom line. One of the top benefits of creating engaging, personalized customer experiences is increased customer loyalty and retention, according to 69% of survey respondents.

Artificial Intelligence

Artificial Intelligence Outlook Machine Learning Manufacturing

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

President of Reflective Keynotes Inc, Mike Aoki has over 20 years of successful experience in customer service, sales, and management. He has expertise in customer service and sales and has been interviewed by the Globe and Mail, Contact Centre Pipeline magazine, and the Customer Experience Radio Show.

Customer Experience

Customer Experience CX E-commerce Social Media

Tech Customer Success

Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

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