Lumoa

FEBRUARY 9, 2023

Secure the support of the C-suite executives since Forrester stated “ Every successful transformation we studied began with a customer experience epiphany by a CEO or COO.” ” Build a cross-functional CX team: get the key players from the whole company (chief executives, heads of departments) onboard CX transformation.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Customer Bliss

AUGUST 3, 2018

There’s a human at the end of all of the decisions and interactions we’re making, and though we have tools to help us, it’s still the human element and thoughtfulness that helps us connect to our customers and provide a worthwhile experience. Social media has ushered in urgency. Understand How to Develop Customer Loyalty.

CX 48

CX Social Media NPS Customer Loyalty 48

Lumoa

JANUARY 9, 2018

Customer experience has been already a hot topic in business during 2017 and is promising to be even of higher importance in 2018. “CX CX transformation is no longer a nice-to-have, it's a necessity” – concludes Forrester , one of the most influential research and advisory firms in the world. How to overcome those challenges?

CX 141

CX Customer Experience Artificial Intelligence Omnichannel 141

Lumoa

MAY 21, 2018

However, working on front-line is never enough and behind every successful customer-centric company, there's a well thought process (find out how you can improve customer experience in your company ). Customer-experience leaders gain rapid insights to build customer loyalty and make employees happier armed with advanced analytics.

Customer Experience 130

Customer Experience Invoicing Finance Net Promoter Score 130

SurveySensum

JULY 14, 2020

He successfully led and brought his companies in successful CX transformation and has won many awards in customer engagement & customer experience management areas. Dan Gingiss – Keynote Speaker, Trainer, CX Coach, Content Creator, Marketing Consultant, Author. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Lumoa

MAY 21, 2018

However, working on front-line is never enough and behind every successful customer-centric company, there's a well thought process (find out how you can improve customer experience in your company ). Customer-experience leaders gain rapid insights to build customer loyalty and make employees happier armed with advanced analytics.

Customer Experience 64

Customer Experience Invoicing Finance Net Promoter Score 64

Lumoa

OCTOBER 31, 2018

Many companies experience numerous challenges in the ares of customer experience transformation. We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX Bell, Customer Loyalty Keynote Speaker, Trainer, Author. Talk to your board.

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64