Bill Quiseng

DECEMBER 14, 2015

In my posts, I provide advice to improve face to face customer interactions. But today’s customers are expecting service on-line and on the social media channels that they use. One of the great benefits of social media is connecting with people who we would otherwise not meet. So where do you start?

Social Media 151

Social Media Customer Service Customer Loyalty Start-ups 151

Shep Hyken

OCTOBER 13, 2021

In this article, we can say that three secrets to creating and sustaining customer loyalty are communication, communication, communication. The way you communicate, what you communicate, and how often you communicate can create the experience that gives a customer the confidence to continue doing business with you. .

Customer Loyalty 93

Customer Loyalty Real Estate Social Media Touchpoint 93

Intercom, Inc.

JUNE 16, 2020

“Support teams turn company promises to their customers into experiences that drive long-term loyalty” Customer loyalty is more than just a feeling of trust and emotional connection. They share their proven strategies for increasing customer loyalty and, ultimately, the business’s bottom line.

Customer Loyalty 237

Customer Loyalty Social Media Gaming Customer Relationship 237

Aquire

DECEMBER 16, 2021

Customer loyalty taps into who we are — a central part of our humanity is our desire to build connections, after all. Customers want to be able to trust brands and feel comfortable in doing business with them. And companies themselves simply wouldn’t exist without loyal customers helping them grow and thrive.

Customer Loyalty 98

Customer Loyalty Social Media Omnichannel Customer Journey Map 98

Aquire

JULY 26, 2021

You need a mix of marketing strategies and innovative customer loyalty programs if you want to satisfy customers, increase customer engagement, and boost conversions. In recent years, customer loyalty programs have changed drastically, going digital, getting more effective, and offering unique experiences.

Customer Loyalty 98

Customer Loyalty Social Media Artificial Intelligence Innovation 98

SurveySensum

AUGUST 1, 2023

Building Lasting Connections: The Power of Customer Loyalty in Retail In today’s fast-paced and crazy competitive retail world, customer loyalty is like the secret sauce for staying ahead of the game. But, let’s be real, building and nurturing customer loyalty in retail isn’t a walk in the park.

Customer Loyalty 52

Customer Loyalty Retail Social Media Touchpoint 52

Provide Support

OCTOBER 20, 2017

Social Media Customer Support Secrets. It is no longer a secret that social media channels are used for assisting customers on a daily basis. Customers tend to ask questions and resolve their issues publicly. And the main challenge is how you respond to your audience. Read more.

Social Media 64

Social Media Customer Loyalty Start-ups 64

The Customer Service Blog

SEPTEMBER 14, 2023

A celebrity chef's fish and chip restaurant in Padstow has come under fire on social media after raising the cost of its condiments to £2. What can the 'ketchup surcharge' teach us about customer loyalty? This is an interesting question from a customer loyalty perspective.

Customer Loyalty 67

Customer Loyalty Social Media Customer Retention Start-ups 67

Beyond Philosophy

DECEMBER 23, 2015

Social media is a psychological bid to get your attention. Getting it can be tough, but when you know how people make decisions and how that affects their behavior on social media, getting people’s attention gets much easier. In many instances, you can use these same approaches to amplify your social media engagement.

Social Media 74

Social Media Customer Loyalty CX Customer Experience 74

Comm100

JULY 20, 2020

While many brands have implemented chatbots through live chat, it’s now becoming increasingly popular and easy to do so on social media too. First Things First, Why is it Important to Optimize Your Social Media Presence? Luckily, social media can work in your favor. Better Visitor Conversion Rates.

Social Media 53

Social Media AI Start-ups Finance 53

Bill Quiseng

MAY 13, 2024

Your brand is the result of customers’ perceptions of your customer service actions. On social media, customers are talking about you whether you like it or not know it or not. So, when it comes to your customers and customer service, don’t be just good. World-class or no class.

Social Media 148

Social Media Customer Service CX Customer Loyalty 148

SurveySensum

APRIL 28, 2023

And to ensure that you are effectively measuring and improving customer loyalty, NPS is the right metric for it! Many businesses use NPS as a tool to measure and improve customer loyalty. But how effective is NPS in customer service? And how does it work? Let’s explore this in detail. This sounds good!

NPS 52

NPS Customer Loyalty Customer Service Net Promoter Score 52

Fonolo

OCTOBER 4, 2018

As history shows us with the Ford legacy, forward-thinking businesses with inspiration as a core part of their mandates yield inspired workforce, higher employee productivity, and increased customer loyalty. And, most importantly, these brands invest heavily in developing customer loyalty. What is Customer Loyalty?

Customer Loyalty 101

Customer Loyalty Retail Social Media Innovation 101

Intercom, Inc.

MAY 13, 2022

A marketing campaign is a well-planned and executed strategy for increasing brand recognition, engagement, sales, and/or customer loyalty. . Digital marketing , which relies on channels such as websites, social media platforms, and email. . . Earned media is often the result of a public relations campaign. .

Social Media 118

Social Media Engineering Customer Loyalty Sales 118

Bill Quiseng

APRIL 17, 2024

QUI QUOTE: Instead of giving incentives to your customers who fill out your surveys, offer rewards and recognition to your people who deliver service so GREAT customers rave about them on your surveys and social media. Customers pay for their experience, not your product or service.

Social Media 156

Social Media CX Customer Loyalty Customer Service 156

Beyond Philosophy

FEBRUARY 14, 2020

Social media has changed many things about our lives. One of the other ways social media changed our lives is in how we interact with brands. It describes how we interact with brands over several different channels in various ways, including social media. Humanizing brands is the future of social media.

Technology 195

Technology Technology Social Media Artificial Intelligence 195

Bill Quiseng

FEBRUARY 21, 2024

Customer loyalty is not one BIG WOW to a customer. It’s one little wow delivered consistently to every customer. And when you consistently deliver a little wow, you transform an average, satisfactory customer experience into a positively WOW Experience. Trust builds loyalty. Loyalty builds your business.

CX 88

CX B2C Hospitality Hospitality 88

Return Customer

JULY 24, 2019

Here, we look at five ways you can improve customer retention and subsequently improve your sales. Real-Time Customer Support. According to the American Express, nearly 50% of consumers expect a response on social media questions or complaints within an hour, with 18% expecting an immediate response.

Customer Loyalty 90

Customer Loyalty Sales Artificial Intelligence Customer Retention 90

Bill Quiseng

MAY 10, 2023

ACTION EXCUSES To a complaining customer, when something is wrong, your explanation is an excuse. Customers want action, not excuses. CARE BIG Customers don’t care how big your business is. CONSISTENCY Customer loyalty is not one BIG WOW delivered to a customer. Relationships build loyalty.

Customer Service 78

Customer Service Social Media Customer Loyalty B2C 78

1 to 1

JUNE 16, 2014

Whether they''re raising awareness, engaging with new audiences, or growing sales, marketers will flock to social media during the 2014 FIFA World Cup. Social media traffic for the month-long global soccer tournament is already outpacing the Sochi Olympics, with Facebook, YouTube, and Twitter at the center of the boom.

Social Media 43

Social Media Customer Loyalty Sales Customer Service 43

InteractionMetrics

JUNE 19, 2023

The year 2010 marked a turning point in the business world: the end of the “Age of Information” and the beginning of the “Age of the Customer,” according to Forrester Research. With the rise of smartphones and social media, the prevalence of rating systems, and the growth in apps, customers have become increasingly empowered and vocal.

Customer Loyalty 52

Customer Loyalty CX Net Promoter Score E-commerce 52

TeamSupport

MAY 19, 2021

Here are 7 types of follow-up emails that help improve customer loyalty in either case: 1. It’s important to send a follow-up to keep customers in the loop,” says writing professional Ty Nelson. “By Just send customers a sweet “thank you” message, and then encourage them to leave a public review. Welcome Back Email.

Customer Loyalty 59

Customer Loyalty Sales B2B B2C 59

Qualtrics

DECEMBER 17, 2020

"Social media has become an advertising machine. In today’s digital age, how effective is social media advertising in building customer loyalty , and what do consumers have to say about it? Products from social stick. Products from social stick. Here’s what we found.

Social Media 26

Social Media Customer Experience Retail Customer Loyalty 26

SurveySensum

AUGUST 10, 2023

Customer feedback is only useful if you take action on it. Here’s how you can do it: Step 1: Start by collecting customer feedback from various sources such as customer surveys, online reviews, social media, and direct interactions. Improve Your CES and Boost Customer Loyalty With SurveySensum Request a Demo

Customer Loyalty 52

Customer Loyalty Close the Loop Engineering Touchpoint 52

Totango

JANUARY 17, 2019

To stay relevant, you need to embrace this new customer-centered economy and offer your customers a partnership invested in their growth and expansion. The Path to Building a New Era of Customer Loyalty. The customer-centered economy forces us to shift the way we think about the flow of our business.

Customer Loyalty 74

Customer Loyalty Social Media Customer Retention Start-ups 74

Customer Think

MAY 14, 2024

A new CCMC study of 8,500 respondents has found difficult-to-handle Covid/Supply Chain/Inflation issues have come to the fore along with more intense emotions and social media use. And, surprisingly, much higher levels of delight with some responses, especially digital.

Social Media 73

Social Media Customer Loyalty 73

Beyond Philosophy

FEBRUARY 21, 2020

Artificial Intelligence (AI) will transform the customer experience in many ways in the coming years. One area that we see interesting applications of AI Technology is the brand personification and social media management. Many of these communications will take place on social media platforms.

Social Media 158

Social Media Artificial Intelligence AI Technology 158

SurveySensum

MAY 6, 2024

Make the Most of Social Media Sites It would be no wrong to say that social media is the real king. Without a proper social media presence, you can’t achieve success in the digital world. billion active users on social media sites. Creating accounts on social media sites is only half the work.

Social Media 52

Social Media Start-ups Artificial Intelligence Education 52

ECXO

APRIL 10, 2024

In an interconnected world, a customer’s experience, whether positive or negative, can ripple out and influence the perceptions and experiences of others. This is evident in the power of online reviews, social media shares, and word-of-mouth recommendations. Explore their emotions, experiences, and perceptions in-depth.

CX 111

CX Customer Experience Social Media Sentiment Analysis 111

Comm100

OCTOBER 8, 2016

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty.

Customer Retention 60

Customer Retention Customer Loyalty Social Media Education 60

Fonolo

MAY 23, 2023

Enhanced Loyalty and Retention A study by Gartner found that companies with strong personalization strategies generate 20% more revenue than those without. Hyper-personalization goes even further: strengthening customer loyalty and reducing churn rates. Offer VIP callers preferred access to a dedicated call-back queue.

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

SurveySensum

NOVEMBER 2, 2023

What is Customer Feedback? Why is Customer Feedback Important? Direct Feedback vs Indirect Feedback Different Types of Customer Feedback Customer Surveys Customer Reviews Social Media Feedback Customer Support Tickets Focus Groups and Customer Interviews Conclusion What is Customer Feedback?

Customer Feedback 52

Customer Feedback Social Media Net Promoter Score Customer Survey 52

CX Journey

SEPTEMBER 17, 2015

With social media taking over, it is no surprise to see more companies turning toward these digital platforms to connect with customers. Image courtesy of InMoment Today I'm pleased to share a guest post by Brooke Cade of InMoment.

Customer Loyalty 89

Customer Loyalty Social Media Customer Experience Sales 89

Intercom, Inc.

JULY 12, 2022

In multichannel support scenarios, companies may have multiple customer touchpoints, allowing customers to choose how they’d prefer to interact with the company when an issue arises. . For example, the company may offer chatbots, email, social media support, and a call center. Increased customer loyalty.

Omnichannel 118

Omnichannel Touchpoint Social Media Customer Loyalty 118

Beyond Philosophy

DECEMBER 14, 2023

The problem lies in the assumption that ALL repeat business is motivated by loyalty. Let’s begin by defining customer loyalty and inertia. Loyal customers buy from you on purpose because they have an emotional relationship with you. Customers talk about you on social media.

Social Media 88

Social Media Customer Loyalty Technology Technology 88

SurveySensum

JULY 26, 2023

Building Meaningful Loyalty Programs By leveraging customer feedback you can create meaningful loyalty programs that cater to the expectations and preferences of your customers. These programs will help you foster a long-lasting and meaningful relationship with your customers.

Customer Retention 52

Customer Retention Retail Social Media E-commerce 52

Shep Hyken

DECEMBER 13, 2021

A simple Google search will get you more information that may lead you to some powerful customer service and CX lessons. What Social Media Trends Will Emerge for 2022? CMSWire) 2021 was a busy year for social media platforms and 2022 is shaping up to be even busier. Respond to customers faster.

Social Media 74

Social Media Customer Service VOC Retail 74