Shep Hyken

NOVEMBER 30, 2021

Net Lives Enriched. How NPS Enriches the Lives of Customers, Employees, and Leaders. Net Promoter®?system practice, and the author of five books including his latest, Winning on Purpose: The Unbeatable Strategy of Loving Customers. And, is your company using the NPS metric correctly? New York Times ?bestselling

Net Promoter Score 65

Net Promoter Score NPS Customer Loyalty Customer Service 65

Beyond Philosophy

NOVEMBER 11, 2014

In an article about habits for the New York Times in 2012, he writes, “ Over the past two decades, the science of habit formation has become a major field of research in neurology and psychology departments at hundreds of major medical centers and universities, as well as inside extremely well financed corporate labs.

Net Promoter Score 167

Net Promoter Score CEM Gambling Social Media 167

Zendesk

MARCH 2, 2023

This year, thousands of retail professionals descended on the Javits Center in New York City for the National Retail Federation’s Big Show. Phygital has many benefits for a business, such as: Boosting Net Promoter Scores® (NPS) : Customers feel more satisfied due to the hyper-personalized experience.

Retail 52

Retail Net Promoter Score Customer Loyalty Business Administration 52

Shep Hyken

FEBRUARY 7, 2022

Each week I read many customer service and customer experience articles from various resources. 9 Ways to Build Customer Loyalty by Ken Peterson. CMSWire) This got me thinking about all the companies I’ve worked with and used over the years and what they actually did to earn my loyalty. Follow on Twitter: @Hyken.

Net Promoter Score 13

Net Promoter Score Customer Service Contact Center NPS 13

Zendesk

DECEMBER 2, 2020

Companies use our software to increase customer happiness, grow sales, and scale on demand. I’m based in Brooklyn, New York! Greg (Zendesk): Any creative approaches you’ve seen to drive awareness and customer loyalty? If there’s a delay, don’t wait for customers to reach out. Industry Average is 60-70%.

E-commerce 76

E-commerce CX Net Promoter Score Artificial Intelligence 76

Shep Hyken

NOVEMBER 21, 2022

Does a Company’s Social Purpose Impact Its Customer Loyalty? Business Leader) For decades the Net Promoter Score (NPS) has been a recognised metric of customer loyalty and a credible predictor of business growth and success. by Serena Haththotuwa. Follow on Twitter: @Hyken.

Customer Service 12

Customer Service Net Promoter Score Government NPS 12

SurveySensum

JULY 14, 2020

He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others. A New York Times and Wall Street Journal bestselling author, Shep Hyken is the Chief Amazement Officer of Shepard Presentations.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132