Experience Investigators

APRIL 23, 2024

Leading customer experience efforts within a larger business strategy can offer a blueprint for fostering customer loyalty, enhancing customer (and employee) retention, and ultimately, driving brand loyalty. Understanding Customer Experience Management (CEM) Let’s start at the beginning.

Net Promoter Score 94

Net Promoter Score CEM CX Customer Experience 94

Fonolo

JULY 5, 2023

Hospitality firms (think Disney or Ritz-Carlton) are masters at turning mundane customer service encounters into memorable experiences that nurture customer loyalty. And if you want your employees to help you improve customer perception of your brand, you have to start with them.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

Experience Investigators

DECEMBER 8, 2020

What was the best business outcome we achieved due to our work in customer experience ? Customer experience work is not just about making customers happy. Did a higher Net Promoter Score (NPS) lead to an increase in retention ? Did better customer onboarding materials lead to reduced call center costs ?

Customer Experience 119

Customer Experience Net Promoter Score Close the Loop CX 119

Zendesk

AUGUST 22, 2023

Evaluating product-market fit helps a business grow—and sustain that growth—by ensuring its products or services align with its customers’ expectations. High Net Promoter Score®: Customers are more likely to recommend your company to their peers when they’re given a great product accompanied by great service.

Net Promoter Score 52

Net Promoter Score Sports Social Media Finance 52

Lumoa

JUNE 14, 2023

When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Its lean and straightforward formula for measuring customer contentment has made this metric a veritable “gold standard” in the customer experience space.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

Aquire

JANUARY 27, 2022

Improving customer satisfaction is a primary focus for many companies. It can have a litany of positive effects for your business: everything from reduced customer churn and better customer loyalty, through to increased word-of-mouth marketing. Create a customer loyalty program. And with good reason.

Customer Satisfaction 52

Customer Satisfaction Social Media Omnichannel Net Promoter Score 52

Totango

AUGUST 11, 2022

You can set up your customer success platform to trigger feedback surveys like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), or Customer Effort Score (CES) surveys. Technology tools can help you optimize your loyalty and referral programs.

Net Promoter Score 106

Net Promoter Score Social Media Customer Journey Map Customer Relationship 106