ClearAction
JANUARY 20, 2020
Forces on customers and business may otherwise make some turns that leave you behind. It’s a new decade that will be characterized differently by social, economic, technology, legal and competitive forces. Customer experience is customers’ realities compared to their expectations.
ClearAction
JANUARY 20, 2020
Forces on customers and business may otherwise make some turns that leave you behind. It’s a new decade that will be characterized differently by social, economic, technology, legal and competitive forces. Customer experience is customers’ realities compared to their expectations.
ClearAction
JANUARY 6, 2021
Stronger security and safety is enabled by facilities, legal, safety, operations, and other functional areas. Voice-of-the-customer is by default a lagging indicator, even when it’s real-time, because it already happened. You’re learning about customer perceptions after they’re formed.
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