CSAT.AI

MARCH 27, 2023

Customer relationships impact the amount of business a company does. To have these great relationships companies need to create great CX. Here are some actions that help build the kind of customer experience that makes lasting, beneficial relationships. Identify customer needs Want to know what customers need?

Customer Relationship 63

Customer Relationship CX Sentiment Analysis Social Listening 63

Fonolo

JULY 5, 2023

Customer perception has never mattered more. In the age of social media backlash and call-out culture, how your customers feel about your brand is key to your success. Here’s your complete guide to improving customer perception of your business. Active listening is key to forming close customer relationships.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

Aquire

AUGUST 2, 2021

Proactive customer service sends the message that you care about your customers and their experience above and beyond the traditional purchasing process. And, by being proactive, you’re providing customers with those little moments of delight that may make all the difference in your company-customer relationship.

Customer Service 98

Customer Service Social Media Social Listening Start-ups 98

Zendesk

JUNE 17, 2022

Requests for help or information via your company’s social media accounts. Indirect customer feedback. Types of indirect customer feedback include: Reviews on third-party sites. Posts about your company and its products on social media. Customer feedback management examples. Reduced customer churn.

Customer Feedback 98

Customer Feedback Social Media Net Promoter Score Customer Satisfaction 98

Comm100

FEBRUARY 5, 2018

Social Media Software. Exploring A Broad Term: What Is Customer Engagement Software? From customer relationship management (CRM) software to knowledge base and social media tools — it almost seems harder to find a software solution that isn’t considered a customer engagement tool than one that is.

Social Media 49

Social Media CRM Social Listening Omnichannel 49

Comm100

FEBRUARY 6, 2018

Business Seeks All-in-One Customer Service Software. Company Seeks Social Media Software with a Focus in Marketing. Business Seeks Social Media Software with Integrated Social CRM. Operating system — Some customer engagement tools run better on certain platforms than on others. Astute Solutions.

Social Media 42

Social Media CRM Omnichannel Invoicing 42