Fonolo

JULY 5, 2023

In the age of social media backlash and call-out culture, how your customers feel about your brand is key to your success. To make things simpler, we’re going to focus on these three main determinants of customer perception and how to positively impact them. Customer perception has never mattered more.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

CSAT.AI

MARCH 27, 2023

Social listening and behavioral analysis are helpful too. In addition, customer service managers should be aware of the three main types of customer needs: functional, social, and emotional. Smart surveys are one way of doing this. However, the data means little without knowing the reasons or a plan to apply it.

Customer Relationship 63

Customer Relationship CX Sentiment Analysis Social Listening 63

Aquire

SEPTEMBER 18, 2021

What is the main goal? That’s because UX design is essential for the main points where customers enter their relationship with your brand, namely your product and/or your website. Practice social listening. Social media is where customers are usually the most honest and vocal. New customers?

Customer Experience 98

Customer Experience Social Media AI Predictive Analytics 98

Aquire

AUGUST 2, 2021

Train your team Take advantage of live chat Pay attention to self-service Gather feedback Listen to social media Use your analytics Make proactiveness a habit. Listen to social media. Social media is also a great customer service tool. 7 ways to implement proactive customer service.

Customer Service 98

Customer Service Social Media Social Listening Start-ups 98

SurveySensum

SEPTEMBER 14, 2020

Customers prefer to interact digitally across social media channels, chats, or apps than on calls. The number of website traffic, online transactions, and social media engagement have increased. Social media listening tools: . Digital has become the new channel of interaction amongst the customers.

Customer Experience 59

Customer Experience Sentiment Analysis Social Media CX Transformation 59

Return Customer

SEPTEMBER 30, 2015

You should regularly monitor what’s being said about your brand , who is saying it, on which platforms and what is the main influencer of their opinion. You can do it with the use of various social listening tools – some of them will cover much more than social media. Learn how review websites work.

Social Media 122

Social Media Social Listening Customer Satisfaction Customer Service 122

Comm100

NOVEMBER 6, 2017

Social media is a modern day holy grail for businesses: should your company achieve a successful social media strategy, the promise is happiness (for you and your customers), abundance (of engagement and incoming cash flow), and longevity (of your corporation… social media is, after all, a major driver of what keeps businesses relevant nowadays).

Social Media 61

Social Media Customer Service Start-ups Legal 61