Customer Relationship Net Promoter Score Structured Data Unstructured Data 
Zendesk
FEBRUARY 10, 2022
Evaluate both structured and unstructured data to develop a comprehensive understanding of your customers and their interactions with your brand. Structured data is quantitative information such as names, geolocations, and credit card transactions. Measure customer optimization metrics.
Lumoa
FEBRUARY 16, 2023
With an omnichannel approach, you’ll gather feedback from the following: Online surveys In-App surveys/rating request Chatbots Customer interviews Your Net Promoter Score Online product reviews Social Media mentions and DMs You’ll gain deeper insights into a customer’s behavior and preferences by collecting their direct feedback.
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