Lumoa

FEBRUARY 16, 2023

Identifying Key Stakeholders When it comes to collecting, analyzing, and acting on customer feedback, involve every key stakeholder. This includes departments such as customer service, marketing, product development, sales, and even executive leadership. Gathering Direct Feedback Obtaining feedback from customers is essential.

VOC 94

VOC Unstructured Data Customer Feedback Net Promoter Score 94

Lumoa

JUNE 26, 2023

But with an omnichannel marketing strategy, these numbers are quite achievable. In fact, several companies, ranging from media to finance, are already investing in an omnichannel customer experience to boost their sales and revenue. But first, you need to understand what an omnichannel customer experience is.

Omnichannel 83

Omnichannel Net Promoter Score Customer Experience Social Media 83

Lumoa

FEBRUARY 9, 2023

We’re moving towards a personalized omnichannel experience in B2B customer journeys. B2C Customer Experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company. Topic analysis reveals topics that are most talked about.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Taylor Reach Group

SEPTEMBER 29, 2020

Customer Relationship Management (CRM). CUSTOMER RELATIONSHIP MANAGEMENT. There are a few things to keep in mind when discussing a Customer Relationship Management (CRM) solution for a contact center. Learning Management System (LMS). Workforce Management (WFM). Quality Management (QM). Business Analytics.

Contact Center 85

Contact Center Artificial Intelligence CRM Net Promoter Score 85