Customer Retention, Customer Service Sales, Healthcare and Machine Learning

Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

Intercom

JULY 25, 2022

Discover the top trends transforming customer engagement. Intercom sponsored Harvard Business Review Analytic Services to conduct a survey of 317 business leaders across a range of industries, including manufacturing, healthcare, technology, financial services, and more.

Artificial Intelligence

Artificial Intelligence Outlook Machine Learning Manufacturing

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

Jay Nathan – Founder of Customer Imperative and Gain Grow Retain. With over a decade of experience in customer success and customer service, Jay Nathan has developed customer retention and growth methodology for building, managing, and scaling tech companies serving businesses of all sizes.

Customer Experience

Customer Experience CX E-commerce Social Media

Tech Customer Success

Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

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