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Structured Data Text Analytics Business Operations NPS Artificial Intelligence Sentiment Analysis Customer Feedback Social Media Customer Experience Management Net Promoter Score More Related Topics >
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Everything You Need to Know about Text Analytics

Lumoa

JANUARY 23, 2018

If you work in a big company with large number of customers (or users), you most probably receive a lot of feedback: people write about their experiences, complain about the things that do not work and tell about the things they love. Some companies use other metrics , such as Customer Effort Score or Customer Satisfaction.

Text Analytics 121
Text Analytics Sentiment Analysis NPS Net Promoter Score 121
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What is digital transformation? Definition, examples & importance

Zendesk

DECEMBER 1, 2020

When rethinking business and operating processes, here are tactics to keep your focus on the bigger picture: how to deliver breakthrough value to your customer. Know thy customer. To unlock impactful change, customer-centric organizations take an integrated approach, linking customers’ needs to transformation.

AI 98
AI Technology Technology Artificial Intelligence 98
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