PeopleMetrics

JULY 20, 2020

If you want customers who love you, recommend, buy more and return, then treat your employees really well. Employee experience measurement is not optional - it’s essential to a customer-centric organization that is growing and thriving. They are the ones who make those things happen. Sean holds a Ph.D.

CX 163

CX CEM Close the Loop Business Administration 163

Totango

NOVEMBER 22, 2017

Customer Success Summit 2018 will not only cover the basics – best practices for onboarding, creating a robust customer health model, and implementing the right playbooks – but also delve into advanced learning and new technologies to enable a more effective and mature customer centric organization.

Machine Learning 84

Machine Learning Customer-Centric Organization Innovation AI 84

Totango

NOVEMBER 22, 2017

Customer Success Summit 2018 will not only cover the basics – best practices for onboarding, creating a robust customer health model, and implementing the right playbooks – but also delve into advanced learning and new technologies to enable a more effective and mature customer centric organization.

Machine Learning 48

Machine Learning Customer-Centric Organization Innovation AI 48

Beyond Philosophy

JULY 24, 2019

Facebook is working to advance the field of machine intelligence (AI). As the machines learn how to do things, is the AI learning a system that puts the user and privacy first, or how to be more underhanded and less transparent? To which, I would respond, “Oh, yes, I read those in their entirety before I marked ‘agree.’

Non-Profits 139

Non-Profits Government Machine Learning AI 139

PeopleMetrics

JULY 10, 2018

The more important question is this: “As an organization, what can we do today to put the customer first?”. And to really make this really real, each employee at a customer-centric organization should ask themselves this question: “What can I do today to create a better customer experience for our customer?”.

CEM 66

CEM VOC Touchpoint Social Media 66

Qualtrics

FEBRUARY 1, 2019

Case in point: 59% of customers say companies need cutting-edge digital experiences to keep their business. The rise of the customer-centric organization. If your focus is only on your products, and you lack true connection to your customer base across all functions, you’ll miss out on a huge opportunity.

Innovation 20

Innovation Machine Learning Customer-Centric Organization NPS 20

Lumoa

JANUARY 23, 2018

Machine learning technologies can detect the degree of sentiment as well: if someone hates your product, the negative sentiment is stronger than if he just dislikes it. Similarly, if someone loves your customer service personnel, the positive sentiment is stronger than if they just feel it’s good.

Text Analytics 121

Text Analytics Sentiment Analysis NPS Net Promoter Score 121