Customer Satisfaction Customer Service Sales CXM Sales 
Intercom
JULY 26, 2022
Obviously, the more positive these customer experiences are, the more likely you are to capture customers’ hearts and minds. Ideally, this results in loyal customers, increased customer satisfaction, referrals, and reduced customer churn. Why should customer experience be considered important?
SurveySensum
JULY 14, 2020
Shane Goldberg has 20 of experience across customer experience, business improvement, sales operations, and product management. Lynn Hunsaker – CXPA Board, Customer Experience Leader, Trainer, Author . She is now Chief Customer Officer at ClearAction Continuum. Website : [link]. based AIM stock listed company.
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