Customer Satisfaction CX Florida NPS 
Steven Van Belleghem
MAY 29, 2022
And yet Centraal Beheer was able to turn that feeling completely around (their NPS is insane compared to other industry players) with some super-useful services. It’s about rebalancing the – currently out of whack – loyalty system where customers can get more value and more engagement than ever. Be highly accessible.
Execs In The Know
APRIL 8, 2022
This change has since yielded a more responsive, more consistent customer care experience, along with improved performance across several key metrics like average speed of answer, customer satisfaction (CSAT), and Net Promoter Score (NPS). How Fanatics Activated Its CX Data Superpowers.
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Customer Bliss
DECEMBER 6, 2018
In this past year alone, I’ve had conversations with quite a few leaders in this industry who are working extremely hard to improve CX within their organizations. Next, Alvin outsourced a company to analyze data from behavioral experience and NPS research. Year two was about diving deeper into the analytics.
Execs In The Know
MAY 6, 2022
New ideas that you can consider for your CX teams. At the EITK event in Clearwater, Jen Johnson from Frontier highlighted the need to listen to the customers and those supporting them every day. She spoke about how Frontier improved NPS by 30 points as her team learned the common language of “speaking customer.”
Beyond Philosophy
JULY 5, 2016
Human-engineered experiences also require that measurement techniques be sensitive to the components that drive, or detract from, what customers get from their vendor relationships. Differentiating on the Human Experience to Drive Customer Loyalty and Growth. The Four Principles of CX Design. Harder than it sounds.
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