Callminer

JULY 18, 2019

Let’s say the customer is interested in determining the factor that effect NPS score. Call topics may be able to determine why the customer called, but cannot tell why the NPS score is high or low for that call. The more detailed a client can be, the more help we can provide to direct them to the right solution.

Machine Learning 140

Machine Learning ML Artificial Intelligence Actionable Insights 140

Confirmit

SEPTEMBER 22, 2019

By listening to feedback, understanding what customers want and delivering industry-leading value through superior customer experience AIG’s customer satisfaction rates now reach a record of 91%. With over three million satisfied customers, Empire Today is dedicated to its customers.

VOC 40

VOC NPS Voice of the Employee Voice of the Customer 40

Confirmit

SEPTEMBER 27, 2017

Download the ACE Awards book learn how: Ally Financial hit an incredible 90% customer satisfaction score. Virgin Money turned customer feedback into 145 specific actions to improve the Customer Experience. Philadelphia Insurance reached a record NPS® score of 60.

Hospitality 40

Hospitality Hospitality VOC Voice of the Employee 40

Confirmit

SEPTEMBER 27, 2017

Download the ACE Awards book learn how: Ally Financial hit an incredible 90% customer satisfaction score. Virgin Money turned customer feedback into 145 specific actions to improve the Customer Experience. Philadelphia Insurance reached a record NPS® score of 60.

Hospitality 40

Hospitality Hospitality VOC Voice of the Employee 40

Confirmit

MARCH 6, 2019

There are six categories available and it pays to take a good look at the options… Almost all of the categories (except Voice of the Employee) are suitable for VoC or Customer Experience (CX) programs, so it’s wise to see which will help you show off your program at its best. Give us evidence of business outcomes.

VOC 40

VOC Voice of the Employee NPS Voice of the Customer 40

Confirmit

FEBRUARY 7, 2019

While we’re always more than happy to see an uptick in NPS or a bump in customer satisfaction scores, what really makes our judges’ hearts sing is seeing how the Voice of the Customer (or indeed Employee) is being used as a catalyst for change in a business.

Voice of the Employee 40

Voice of the Employee Voice of the Customer NPS Customer Satisfaction 40

Confirmit

MAY 29, 2018

What Is Net Promoter Score (NPS®)? The Net Promoter Score, or NPS®, enables organizations to get a clear vision of the health of their customers’ loyalty. Why is NPS® Important? How Does Net Promoter Score (NPS®) Work? How to Calculate the Net Promoter Score (NPS®)?

Net Promoter Score 40

Net Promoter Score NPS Close the Loop Customer Loyalty 40