DMG Consulting

AUGUST 16, 2022

Intelligent virtual agents come with low-code/no-code development environments so that the business (the customer service, sales, or collections department) can make changes when new opportunities or enhancements are needed. The leading IVA solutions are already generations ahead of most IVRs, but the innovations keep coming.

Contact Center 48

Contact Center Artificial Intelligence AI ML 48

CommBox

DECEMBER 15, 2021

This can be customer service, sales, automated services and more. It’s crucial to ensure the chatbot you select has all of the analytical capabilities you need to make sure you’re taking a data-driven approach to serve your customers. . Find out more about the CommBox smart customer communication solution.

Sales 52

Sales Omnichannel Machine Learning AI 52

SurveySensum

JULY 14, 2020

Customer Experience Manager at Cape Union Mart Group, Kia Abbott is driving the journey to become a customer-led, data-driven organization that can effectively create meaningful customer experiences that delight customers in stores and online. Andrew McFarland – Chief Customer Officer at Black Box.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132