Remove Customer Service Sales Remove Innovation Remove ML Remove Omnichannel
article thumbnail

IVAs: Self-Service Solutions that Work

DMG Consulting

Intelligent virtual agents come with low-code/no-code development environments so that the business (the customer service, sales, or collections department) can make changes when new opportunities or enhancements are needed. The leading IVA solutions are already generations ahead of most IVRs, but the innovations keep coming.