Customer Service Sales ML Sales Technology 
DMG Consulting
AUGUST 16, 2022
When it comes to service or sales activities, consumers are thrilled to interact with an intelligent self-service solution that knows who they are, regardless of the channel in which they interact; is able to handle a majority of their requests; and has the sensitivity to know when to transfer them to a live agent.
Uniphore
DECEMBER 14, 2021
These types of advances are transforming customer experience across contact centers for global enterprises. For example, Uniphore’s innovative AI technology dramatically reduces agent aftercall work time, by up to 80% in many cases. ” About Uniphore Uniphore is the global leader in Conversational Automation.
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