Fonolo

SEPTEMBER 19, 2019

Work with Agents to Identify and Define Sales Opportunities. An agent abruptly pitching products or services provides for jarring customer experience. Knowing when to delay or even skip a sales pitch altogether is critical. The more specific your benefit statement, the more likely your agents are to make the sale.

Customer Service 96

Customer Service Sales Customer Experience Contact Center 96

DMG Consulting

SEPTEMBER 13, 2021

Every employee plays a role in delivering an outstanding customer experience (CX), whether in direct contact with customers or supporting customer-facing co-workers.

Contact Center 48

Contact Center Artificial Intelligence Entertainment CRM 48

SugarCRM

FEBRUARY 26, 2019

What does load us up for the win though, is choosing empowering technology and making it fit beautifully. Sales & service. Yup, the answer is technology. Features to consider: sales behaviour and productivity tools, sales automation, lead management, quote management, and reporting and forecasting.

CRM 43

CRM Social Media Sales Government 43

Intercom

MARCH 23, 2023

In the next 15 years, he worked in a variety of functions, from IT to customer service, sales, and marketing, until he set up his own practice, Watermark Consulting , where he helps organizations capitalize on the power of loyalty. And that’s what got me interested in business and customer experience.

CX 59

CX Customer Experience Retail Start-ups 59

Shep Hyken

NOVEMBER 28, 2022

To reverse this trend, many companies are now strategically leveraging all parts of their organizations to offer customer-centric approaches to increase customer satisfaction. But do the potential benefits of the CEO as customer service rep outweigh the potential drawbacks?

Customer Service 11

Customer Service Contact Center Social Media Manufacturing 11

SurveySensum

JULY 14, 2020

Shane Goldberg has 20 of experience across customer experience, business improvement, sales operations, and product management. A former UK Customer Experience Awards judge, Salman Sharif is a Customer Experience Specialist and Influencer. Website : [link]. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Intercom

JULY 26, 2022

A customer service experience is a subcategory of customer experience that refers to the interactions customers have with sales, service, and support teams and resources. . Many customers today, especially digital-first customers, shy away from traditional telephone support.

Customer Experience 69

Customer Experience CX Omnichannel Touchpoint 69

Uniphore

OCTOBER 26, 2021

Uniphore provides a unique value proposition that combines improved CX along with a great return-on-investment, increasing customer satisfaction while driving cost savings. Uniphore has always been committed to building a robust partner ecosystem to support our customers.

Innovation 179

Innovation AI Artificial Intelligence Sales 179

Uniphore

DECEMBER 14, 2021

These types of advances are transforming customer experience across contact centers for global enterprises. For example, Uniphore’s innovative AI technology dramatically reduces agent aftercall work time, by up to 80% in many cases. ” About Uniphore Uniphore is the global leader in Conversational Automation.

Sentiment Analysis 264

Sentiment Analysis Customer Experience ML Contact Center 264

Uniphore

NOVEMBER 17, 2021

Attributes 526% Revenue Growth to Massive Enterprise Demand for its Conversational Automation Platform that Uses AI to Modernize and Democratize Customer Experiences Palo Alto, Calif. As a result, Uniphore now supports over 175,000 customer service agents who can handle more than 120 million engagements every month.

Technology 246

Technology Technology Innovation Entertainment 246